Fendi at 201 North Rodeo Drive, Beverly Hills, California.

I experienced the worst service I have ever gotten in my life. When I first brought my bag they could not find me in a system. Gabriella said that she will fix it and will call me when she will find me in a computer. I called the store l and left numerous messages for Gabriella and she never call me back. I emailed original documents for my bag and nobody ever responded me. A month later I came back to the store because I couldn't reach anybody nobody could help me -again they could not find me in the system even after I send them all the original documents. After two months I came back to the store again and the bag was not fixed. First they told me it takes six weeks. 3D month when I came back they told me it takes 12 weeks to fix it. Then I called 4th month they said it takes 16 weeks. I dropped off my bag December 3, 2015. I picked up my bag June 10, 2016. Their email is not working and people that work there never return their phone calls. when I asked employees please don't forget to tell in accessories section my friend will pick up my bag. No one was aware when my friend came.